800.547.5891
         
MY ACCOUNT |  

SHIPPING


Free Shipping for orders over $60:


Free Standard Shipping to USA for orders over $60. For orders under $60 there is a $5.95 charge. Standard Shipping is normally USPS Priority Airmail (1 to 3 business days) or sometimes UPS Ground (1 to 6 business days). Paddle Palace makes the carrier decision based on factors such as package weight, transit time, package value and contents.

Paddle Palace ships all products except tables and some robots from our warehouse in Portland, Oregon, zip code 97223. Click here for a USPS Priority Mail Delivery Map for transit times to your location. USPS Priority Airmail transit times is 1 to 3 business days. Click here for UPS Ground Chart from zip code 97223. UPS Ground ranges from 1 to 5 business days depending on your location. UPS does not include Saturdays, Sundays, and Holidays when calculating transit times. USPS does include Saturdays. For example, a UPS package shipped on Monday by a 2-day transit time will be delivered on Wednesday. A UPS package shipped on Friday by a 2-day transit time will be delivered Tuesday. A USPS package shipped on a Friday by a 2-day transit time will be delivered Monday. USPS Priority Airmail and UPS Ground do not guaranteed the delivery dates.

We offer discounted rates for UPS 2nd-Day Air, UPS 3-Day-Select, and UPS Next Day Air. Your cost for these methods depends on your location and the weight of the package. Click on the link in your shopping basket for the shipping options and cost for your order.

Free shipping to Hawaii, Alaska, Puerto Rico, APO addresses, Guam, and U.S. Virgin Islands is by USPS Priority Airmail. The cost and availability of other shipping methods depends on your location and the weight of the package.

Click on the link in your shopping basket for the shipping options and cost for your order. Free shipping does not apply to all Newgy items. (See Table Shipping and Robot Shipping below). In all cases, the Product Description page indicates any item that has a product-specific shipping charge.


Fast Shipping:


Paddle Palace is well-known for how quickly we ship out packages. Most packages are shipped the same day or the following business day from when you place your order.


Table Shipping:


*The prices include free shipping to USA for most tables. If there is a shipping charge, it is indicated on the table's Product Description page and will also show on the Checkout page.

*Freight charges are higher to some areas for some tables (such as Alaska, Hawaii and some remote areas.) In that case, Paddle Palace will contact you before the order is processed to receive your acceptance of any extra freight charges.

*Curbside delivery requires you to be present when the table is delivered and assist the driver in removing the table from the truck. Should you not be able to assist the driver in removing the table, additional services are available from the freight company for an extra charge. Freight companies will not assist in transporting tables indoors or up or down steps, and they will not help in assembling the table.

*The delivery company will contact you prior to delivery to arrange a day with you for delivery.

*A table order cannot be cancelled after it has been shipped from the warehouse, even if the table is not yet delivered. If the customer must cancel a table order, the customer is responsible for all shipping charges to and from the warehouse, and any restocking fees charged by the manufacturer/warehouse.

*If a table arrives with visible damage, refuse delivery and contact Paddle Palace. If a table arrives with damaged packaging but the table appears to be ok, accept delivery but have the driver note the damaged packaging on the paperwork. After delivery, if you should notice the table is damaged, contact the freight company immediately, then contact Paddle Palace. Damage must be reported within one week.


Robot Shipping:


Paddle Palace brand robots have free UPS Ground shipping to contiguous USA. Newgy Robots and products may have a shipping charge as indicated in each Product Description page and on the table below.


Newgy Shipping Charges:


There is a shipping charge for Newgy Robot Shipping, as indicated below.

Newgy Robots Contiguous USA
UPS Ground
AK,HI,PR USA
Priority Airmail
Robo-Pong 1040+ Free $75
Robo-Pong 2040+ / 2055 / 3050XL Free $100

Other Newgy Items Contiguous USA
$0 - $25 $7
$25.01 - $50 $10
$50.01 - $100 $14
Over $100 Free

Canada Shipping:


Shipping to Canada is a $6 charge by USPS First Class Airmail International for under 3 pounds weight. Packages over 3 pounds are sent by USPS Priority Airmail International. See chart below for weights and costs, or load items in your shopping cart and click on link for cost.Other available shipping methods are calculated by your location and package weight.

The customer is solely responsible for any sales tax and duty imposed by the Canadian government, which is collected in Canada.

Weight Cost $US Shipping Method
0 - 3 pounds $6.00 First Class Airmail International
3-8 pounds $18.00 Priority Airmail International
8-12 pounds $24.00 Priority Airmail International
12-16 pounds $29.00 Priority Airmail International
16-20 pounds $35.00 Priority Airmail International
20-24 pounds $40.00 Priority Airmail International
24-28 pounds $46.00 Priority Airmail International
28-34 pounds $55.00 Priority Airmail International
34-40 pounds $65.00 Priority Airmail International
40-45 pounds $72.00 Priority Airmail International
45-50 pounds $79.00 Priority Airmail International
50-60 pounds $92.00 Priority Airmail International

International Shipping:


For orders shipping outside of USA and Canada, Paddle Palace will email you with your shipping options and costs for your approval before we ship the package.