800.547.5891
         
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POLICIES


PRIVACY STATEMENT:


Paddle Palace respects your privacy and is committed to protect any personal information you share with us. We do not sell, rent, or give personal customer information to any other company. The only exception is the circumstance when we sent the information to our business partners who work on our behalf to fill your order, for example when we drop-ship a table to you directly from the manufacturer. In this case, we will provide to our partner ony the information required to deliver the service or product, and they are prohibited from using that information for any other purpose. Other than this, we will disclose your personal information only if required to do so by law, or to protect personal or public safety.


SPECIAL PRICING:


Any special pricing offered for an item will show on the item description screen, and it will show in your shopping cart. Join Our Email List to receive notifications of Special Offers, News, and Product Info.

HOW TO ORDER:


1) On-Line Orders

www.paddlepalace.com

2) Phone Orders

Call Toll Free from USA or Canada:
1-800-547-5891
Oregon Phone Number
503-777-2266
Phone hours are Monday-Friday 8:30AM to 5:00PM
and Saturdays 10AM to 5:00PM Pacific Time


3) Fax Orders

Fax your order to: 503-777-4062

4) Mail Orders

Mail your order to:
Paddle Palace Table Tennis Co.
12230 SW Main Street
Portland, OR 97223
USA



PAYMENT OPTIONS:


1) Credit Card

We accept Visa, Mastercard, Discover, and American Express.

2) PayPal

Mobile devices do not have the PayPal option.

3) Check or Money Order

You can mail an order with your check or money order payable to Paddle Palace. For your convenience, you can order using the shopping cart, then before checking out, print the screen to mail with check or money order.


TAXES:


*For shipments shipped to USA, there are no charges for tax. 
*For orders shipped outside of USA, the customer is solely responsible for paying any duty or tax imposed by your government. Paddle Palace does not collect from you or pay on your behalf international taxes.

RETURN POLICY:


* Items returned for refund or exchange must be new and unused, and in the original packaging. Returns and exchanges must be made within thirty days of purchase. 
* No returns accepted for Custom-Made Paddles. When you request Paddle Palace to cut and apply rubber, the blade and rubber is not eligible for a return or exchange.
* All CD’s, DVD’s, and videos are non-returnable and non-refundable unless found to be factory defective.
* We do not accept a return or exchange for shoes or clothing which show any evidence of wear. 
* If a return is necessary, send the item to: Paddle Palace, 12230 SW Main St., Portland, OR 97223, USA. On a note inside the package include your name, address, phone number and contact info, reason for the return, original invoice#, and action expected of Paddle Palace.

CONTACT INFO :


Website: www.PaddlePalace.com -- website is open 24 hours a day, 7 days a week
Phone: 800-547-5891 and 503-777-2266 
Phone Hours: Monday through Friday 8:30am to 5:00pm. Saturdays 10:00am to 3:00pm. Pacific Time 
Fax: 503-777-4062
Address: 12230 SW Main Street, Portland, OR 97223
Email Address: click here