Below are a sampling of nice emails and letters from our customers. Thank you for your kind words. We really appreciate all our Paddle Palace customers! We work hard to earn your trust and to give the best possible customer service. So when you take the time to let us know you appreciate our hard work, it makes our day!
Thank you for supporting our USA company. We realize in this global internet time there are many choices from web commerce sites around the world. We appreciate that you continue to support Paddle Palace and give us the opportunity to serve you.
We are always interested to hear your constructive criticism along with your raves. So please do let us know how we can be more responsive to your needs and make your table tennis commerce experience more enjoyable.
To protect our customers' privacy, we have included first names only in your emails and letters below.
Sept. 15, 2017
I am just getting back into the game and wanted tell you that James has already made a difference in my mid-life ascent into a respectable racket-wielder. I have an unusual style and James listened. Your competition didn't pay any attention and made a recommendation that exemplified their total lack of consideration and concern. Clearly, I wasn't worth their time. James took the time to understand what I wanted to accomplish and then shared his expertise with an excellent recommendation. You've made me a lifelong customer. Thank you, James and thank you Paddle Palace!
St. Louis, MO
Feb. 22, 2017
Judy, thank you for the rapid and positive response. If your customer service is always this good I will never go anywhere else for my table tennis needs.
Las Vegas, NV
Oct. 4, 2016
I wanted to take some time out today to thank Paddle Palace for working with me on my new set up. The customer service I received is exactly why I spend my money with you guys and why I always recommend Paddle Palace to anyone at my club when they ask me about putting together their first setup. So thank you very much, my new set up is exactly what I was looking for and I have the control now that I was lacking before.
Sept. 15, 2016
Hi, you are one of the only online stores for table tennis that did not give me any hassle on my orders. Other online stores either tell me: we cannot ship or sorry stock is not available. Thank you so much. I will keep coming back for more orders soon.
Kidapawan City, Philippines
Aug. 12, 2016
This is to let you know that the package has arrived today, surprisingly fast!!! The Garaydia ZLC feels lighter than expected, which is also a pleasant surprise. I enjoyed this purchasing experience very much and I will definitely come back to Paddle Palace whenever I need table tennis related items.
Aug. 10, 2016
Thanks for the efficiency and professionalism with which you executed this transaction. I must say that I enjoyed the purchasing experience very much and will definitely patronize Paddle Palace again when the need arises. I will of course recommend Paddle Palace to TT friends whenever there's a chance, as I did in the past. Finally, I look forward to playing with the new racket soon!
Aug. 10, 2016
Thank you for the early arrival of my order for Butterfly Tenergy 64FX from Paddle Palace. I received the item earlier than expected. Thank you for prompt delivery and good quality product. Looking forward to buying more from your company.
Aug. 3, 2016
Thank you... I appreciate your prompt service and am impressed with the amazingly speedy shipping I always get from Paddle Palace!
Jan. 7 2016
Thank you so much for your note. I am consistently impressed with your customer service, and look forward to buying more from you in the future.
Jan. 4, 2016
Thank you... Thank you for the expert job applying my rubber sheets. This paddle is totally awesome. It arrived in record time this morning and I was out in the garage practicing with the robot. You guys are awesome!
Jan. 10, 2014
Thank you, thank you, thank you, thank you thank you!!!!
I just received my replacement paddle just in time for my flight back to London. You saved me and made my month. This has been a spectacular experience and you now have a Paddle Palace customer for life!
Again, I cannot thank you enough for your understanding and quick turn around. This was my first custom paddle and I know I will be using Paddle Palace for all my table tennis needs from now on.
All the best and thanks again,
Stevenson Ranch, CA
Nov. 3, 2013
I recently got back into table tennis after a long layoff. When I called prior to placing my last order, your rep took the time to understand my style and recommended a blade/rubber combination that would work for me. He also helped me select some other products by explaining in detail the pros and cons of each. I then told him I preferred to place my order on line and hung up. When my order arrived about a week later, there was a personal note inside from Tom Roeser wishing me luck with the paddle and referencing points we discussed during my phone call. It is that attention to detail, customers needs, and service that will keep me coming back to Paddle Palace for all of my table tennis needs in the future. In fact, the next order will be placed on line later today.
Oct. 28, 2013
I just received my first order from your shop; a Stiga paddle assembled by your staff. I am very satisfied of the way the rubbers were assembled on the paddle. Very professional job, surely done with a razor blade! I can't wait to see my second order. Thank you for your great service; my friends at my table tennis club will be told not to hesitate to deal with you! Congratulations!
Saint-Lambert, QC, Canada
August 30, 2013
I want you to know how much I appreciate Paddle Palace. Your store, web site and staff are all "class acts," and I just wanted to tell you so. You've always been there for me, even when an opinion is all I needed. I've gotten so much joy using the equipment you sell. Your products work. They last a long time. I have yet to see a blade or sheet of rubber that had to be returned.
...Paddle Palace's staff members are without equal in the Table Tennis world. When I call Paddle Palace with a question, I know the answer will be informed and reliable. The "personalities" manning your phones are as varied as the speed ratings on your blades. I've run across real "down to earth" types, as well as those whose mannerisms seems more suited to low earth orbit (I should know, I work at a space agency). All kidding aside, Paddle Palace is the only place I turn to when I need Table Tennis support.
I don't know how much longer my knees will allow me to play, but I do know I can count on Paddle Palace for all my Table Tennis needs.
Thank You All
San Jose, CA
May 30, 2013
I ordered a Black Widow blade and rubbers from Paddle Palace and I just wanted to say that the quality of the product and the speed at which it was put together and shipped are second to none. GREAT, GREAT service. ... I just wanted to say thank you :)
EXTREMELY happy customer
May 10, 2013
I just wanted to take a moment to thank you for the items I selected. The delivery came when you said it would and I appreciate that. The paddle is working out well for me ... After having installed rubber on a paddle myself, I marvel at how well the professionals perform that task. Thanks again and you'll be hearing from me for future needs.
Cherry Hill, NJ
May 9, 2013
Thanks, you all are awesome. I play with a group of people ... I will be referring Paddle Palace to all of them... I spoke with Ryan yesterday and he was immensely helpful and courteous. He gave me a ton of great info that made me feel good about this purchase, and educated. It's good to know there's still some companies that care about educating their customers without being condescending about it.
Nov 27, 2012
My name is Joseph (last name removed), and I just wanted to write you to let you know how pleased I am with my recent orders. I have placed two orders with your company so far, and both times I have been very pleased with the amount of time it has taken to recieve my order, and the extra lengths taken in order to satisfy my extra requests for sending the spare rubber and packaging with both orders. I'm currently deployed in Afghanistan, and on both orders I have recieved them within 10 business days. I know that you do not necessarily have the hands on of the shipping once it reaches the APO, but I am grateful nonetheless. Especially for the timelyness in which the order is processed, and then shipped. Thank you very much for all that you do. You definitely have my business for a long time to come, and I suggest you to all that I can.
Hopkinsville, KY (APO)
Jan. 28, 2013
Thank you! I would like to comment on y'alls excellent customer service. Both times that I have ordered from y'all, y'all have fixed orders and returned emails quickly without any issues. So thank you again! We will definitely be using paddlepalace.com for all orders of table tennis gear.
Saginaw, TX (APO)
Nov 27, 2012
Thank you very much for your rapid response ... I am so pleased to see that customer service is not completely dead. you are an asset to your company.
Nov 26, 2012
I highly appreciate Paddle Palace way of doing business in general and in particular (name removed) personality. Keeping doing business with Paddle Palace is truly a joy of mine. Thanks a lot for your price matching.
Santa Ana, CA
Nov 20, 2012
I just got my paddle in yesterday. I just wanted to say I am thrilled with the paddle itself, and your service. You guys are my new supplier of everything ping pong.
Mississauga, ON Canada
Mar. 6, 2012
I really appreciate your quick response. I already received the rubber. You guys have really excellent customer service. I will definitely recommed your site to my teammate and all of my friends.
Chestnut Ridge, NY
Mar. 5, 2012
You guys are the best! Thank you for being the best paddle shop on the internet.
Mar. 4, 2012
Hi, About a week ago, Judy called me with a question about a Web order that had raised a red flag. That was my first indication that someone had somehow obtained my credit card number and personal information and was using it to order merchandise.
Thanks to your vigilance and quick action - and your willingness to go to some lengths to track me down and let me know - I was able to cancel the credit card immediately. At that point, there was only a single charge that will have to be dealt with; had this gone on without my becoming aware of it, undoubtedly there would have been many more problems to unravel and additional costs to all parties concerned.
I just wanted to make you aware how grateful I am for the time that you obviously invest in scrutinizing orders to recognize potential fraud. I'm sure that many companies would have just let this go through (as did another table tennis company, as a matter of fact). You've made all of
us just a little more secure.
Jan. 14, 2012
Hi, my name is Heriberto from Puerto Rico and i am extremely satisfied with the level of customer service and shipping speed this company has. I had a few questions like everyone have so i sent an email, it was not long after i got a reply (less than 24hr) ... James was very professional and immediately answer all my question right away (thanks James) 3 days later i placed my order and it was a bit late so the order couldn't be shipped that day, next day it was all done and picked up, it took 3 days from Oregon to Puerto Rico!!! Let me tell you this, it is the fastest shipping ever i have receive, look at that distance. Well anyways i did asked them to put together the blade for me and OMG they did a perfect job, from the clean cut of the rubber to the perfect no bubble glued paddle, trust me it was perfect and everything that i order was there nothing missing and everything in perfect condition, no dent no nothing it was just flawless, i will buy from paddle palace again and i will recommend this site to everyone i know. Thanks paddle palace!!
Oct. 11, 2011
Package arrived today. I can't believe it. I just ordered it yesterday. Thanks for another amazing shipment and perfect customer service....
Sept. 18, 2011
I just want to let you guys know that I have got my new shoes. They are the right size for me. Ryan, thanks a lot for figuring out the length info for me. I am very pleased with my purchase and very impressed with your service. I will definitely recommend you guys to my friends.
June 6, 2011
I saw that the paddle I ordered LAST NIGHT is already headed to UPS today!!! You guys are amazing! Service like this is why I order all my table tennis stuff from you. Now if I can only save up enough for one of your robots....
March 25, 2011
Thanks, Judy. Superb customer service, really. My first order from you was back in 1991... And you guys are always getting better and better. Wish you all the success and good wishes.
Dec. 28, 2010
Thanks Dave. I appreciated your advice, prompt and professional service and, as always over the 20+ years, I always refer Paddle Palace to others.
God Bless and warm 2011 wishes!
Dec. 2, 2010
Your service and responsiveness is outstanding, I am very impressed and grateful.
You can use this comment as a testimonial on your site if you wish.
Thank you so much.
West Allis, WI
Aug. 24, 2010
I was absolutely flabbergasted when the UPS driver showed up 5 minutes before I placed my order with Paddle Palace. Just kidding, obviously. However, the order was delivered with incredible speed, and I must tell you how happy I am with your service.
I am a long-time Paddle Palace customer, and I have become accustomed to great service, but this goes beyond all my other experiences... I am ecstatic with the fresh, new rubber. I can once again control the ball and actually make it do something (intentionally).
I also want to thank the staff for their patience with me on the phone as I ordered, then later when I called for instructions for using the Nittaku water-based glue.
You are a wonderful group of people. Thanks!
Moffett Field, CA
Aug. 23, 2010
Thank you so much for your help! I have always ordered from Paddle Palace for the last 20 years, and will continue to do so.
Aug. 10, 2010
Dear Paddle Palace,
I can’t thank you enough for your support of our August 7-8 tournament. We had a great turn-out of players, fierce competition, and a successful tournament experience. All of our awards were presented in front of the Paddle Palace banner and your catalogs were distributed in a number of locations through out the building. Thank you for your promotion of table tennis and your generous support of our San Diego tournament.
SDTTA, Tournament Director
May. 18, 2010
I wanted to thank you for the excellent service you guys provide. I received my exchanged shoes today, and they fit perfect.
It's been always a pleasure doing business with you guys, thank you once again.
Mar. 10, 2010
Hi Les, It was great talking to you. It must be my good fortune that I got you on the phone. I can't believe that you are helping me again to fix my Paddles. Thank you very much for doing that. I should have asked you to sign your autograph before you packed the order. If someone like you playing Table-Tennis for 57 years then you are no different than a celebrity like Ma Lin or Waldner to me. It's amazing to learn about your Table-Tennis passion and kind nature in general. I hope to see you in person one day... Please let me know if you and your family ever decide to Visit Saint Louis, MO. We will keep the Red Carpet ready for you Sir. Once again, thank you for diligently processing my order request. You guys take care...
Maryland Heights, MO
Jan. 22, 2010
I just wanted to let you know that I am so impressed with your company. I am amazed at how quickly my paddle arrived. Thank you!
Dec. 3, 2009
You have the best user friendly web site i have ever used!!!
Sept. 26, 2009
Thank-you for your quick response, your candid explanation, and your sincere concern. I really appreciate your care for quality service. I, as well as many of my friends in the clubs where I play, will continue to faithfully use your services for we believe that Paddle Palace is simply the best. However, even the best service providers can make mistakes. What separates the best service providers from their competitors is that when mistakes are made, as a best practices service provider you acknowledge your oversights and look how to correct them. My instinct tells me you will probably talk with your pickers and shippers in your own un-imitable way. At some point, when the time is right, in your own un-imitable way tell them what a great job they do and that people like me really appreciate their work. I haven't played the game in over 15 years but back in the early 90's I purchased all my equipment solely from Paddle Palace, and at that time I spent thousands of dollars on rubber and blades. Your pickers and shippers back then were top notch, and I have no reason to believe they are otherwise today. Again, on behalf of my friends in all the clubs where I have played, tell your staff how much we all appreciate the quality service you provide. Thank you,
Just another average player who loves the game,
Sept. 2, 2009
Just a Thanks...
I don't normally send replies to businesses I deal with, but ya know us T.T. fanatics can be a strange bunch.I think it's Super COOL y'all Assembled and shipped my paddle today (in one day). Thanks!!!I bet a lot of your customers play at clubs once or twice a week like me and have a great desire of getting an order just-in-time to play on the next club night or two. Hence our willingness to pay for 3-day or faster shipping. Again, your quick assembly time - 1) makes that possible and 2) really pleases us!It's also great that you offer Specials (discounts) on the colors and sponge widths of Popular rubber sheets. I wasn't expecting that. Nice bonus - now I have money for a double racket case! That'll be part of my next order :)Also - shipping --- I've had concerns with other shipments showing up when I'm not there and causing a day delay or it being left without a signature guarantee and risking someone else taking my delivery --- but I added a comment to specify UPS "Hold For Pickup" which is FREE, and y'all took care of that for me.. So, I know it'll be safely delivered to my nearest UPS store and they'll call me when it's ready... probably hours before the truck would actually deliver it. How does it get better than that!Again, thanks! If your website has a place for customer comments, or even around the office, you have my permission to share this. Keep up the great work.
St. Petersburg, FL
Aug. 14 , 2009
Les, I received my 83g Yasaka Soft Carbon Extra 3D blade yesterday. I appreciate you taking the time to select the weights for me. You guys are awesome!
Thanks so much for your great service,
Grand Rapids, MI
July 23, 2009
Like you said, the package arrived today, on the 23rd. I just want to say that this paddle is amazing! I'm no professional player and only play for recreation, but this paddle brought my game to never before reached heights. There actually were people today who stopped playing to watch me and my brother play. And the sound the Donic rubber makes when you hit the ball "right"...Wow! I can't thank you guys enough and I'm pretty sure I'll be back for more.
Thanks for wonderful product and great service!
July 6, 2009:
Many thanks for your immediate shipment. I appreciate it very much. Be sure that I will recommend your website to my friends.
June 19, 2009:
Merchandise received today and works GREAT! Thank you very much for the easy and speedy service!
Union City, CA
June 4 , 2009:
Hello,My name is Jt and i recently purchased a new paddle from you (which i love). I just wanted to tell you thank you for the great customer service and the speedy shipping. Thanks again and i will definitely be recommending Paddle Palace to my friends and family.
May 28, 2009:
I would like to report that James one of your customer service reps has show me EXCELLENT customer service and has been extremely nice and helpful with my purchases. I am a soldier serving OIF Operation Iraqi Freedom Balad Iraq and have ordered some of your leading Stiga products to compete in our battalion competitions we hold in my company area. Though we are lack all the correct equipment such as balls score boards ect. we try to make due. Thank you very much for such a great company and great service!
Supply Clerk serving in Iraq
May 11, 2009:
Hello, this is Jean, a recent customer of your online webstore Paddle Palace and I am emailing you to express my satisfaction in the great quality of your products, the very fast shipping, and the flawless assembly of my paddle. The products came right on time and in perfect condition (not really expected since the trip is hundreds of miles in least-priority ground shipping). Once again, thank you VERY much for the great service and you'll be seeing many more purchases from my account soon (all my relatives now know of your online store and can't wait to custom order a paddle)!
Sugar Land, TX
May 13, 2009:
We received our shipment last night. Thank you so much for the excellent and prompt service! It's already a feeding frenzy of everyone trying to get games in to test out the new stuff. We're loving it!! Hopefully, the upgrade in equipment will improve our game play! Just wanted to say thanks again for a great buying experience! We'll be back year after year as we wear our stuff out and seek new upgrades :-)
March 24, 2009:
Thank you very much. I will tell all my coworkers about your outstanding customer service and how you quickly and amicably settled the problem with my blade.
Middle Village, NY
March 10, 2009:
Thanks so much for the local shipping of the paddle case that I forgot to include in my order of the paddles. It is great to have such helpful service and it came super fast! . I will tell all my coworkers about your outstanding customer service and how you quickly and amicably settled the problem with my blade.
Feb. 18, 2009:
Dear Miss Hoarfrost,
Just a short note to say thank you for your staff tendering her excellence of service in delivering my orders on time. My members are very impressed with the product when I made an introduction of Dr Neubauer pressure box to them. When I organized their orders, they were expecting 2-3 weeks for arrival to Canada. However, they all had it within one week. At present, they are excited with this table tennis tool and find it very functional.
Your shop service of full attention to my order is highly appreciated. I trust this is success of keeping business.
Best wishes for your business from ping pong players of CCTTA.
I have just received this order and I am very impressed with the glue job that your team has done on the blade assembly. I am just wondering how you can glue the rubber in such a way that it shows such a nice flat surface. I can't get this smooth surface glue job. Perhaps you should put a video clup on your web site. Your racket assembly team has done a fantastic job. Please send my appreciation to them. Thanks.
Thanks for your understanding response and for issuing the credit.
As always, Paddle Palace is the best! When I play over lunch at our Sprint world headquarters, I always keep one of your catalogs out for the others to peruse.
I appreciate your cooperation and I believe that you have the best customer service.
Thank you again.
Judy and David,
Thank you for your great customer service and commitment to the quality of the products you sell. You can expect more orders from me in the future.
Hello, yes I received my order, I was very pleased with the quick shipping too, outstanding speed and insuperable quality. I was quite pleased with my order. Thank you for replying. I'm looking forward to buying again from Paddle Palace. Again, thank you for giving such a great service.
San Sebastian, PR
I just want to point out that in my years of experience since 2001 with Paddle Palace sales personnel, the customer service every time has always been "stellar", right down to the last email from you. Glitches are bound to happen in any business, but how the business treats the customer at such a time gives the measure of the true customer service in my opinion.
This is the best website ever. Y'all are awesome. I'm buying table tennis stuff from here from now on!
Just wanted to thank you - the DVD arrived safe and sound, and plays beautifully! Very nice training DVD!
Appreciate the wonderful customer service - Paddle Palace is known for this and I'm glad I got to experience it first hand. Best TT shop online without a doubt.
I am very satisfied with your response. And the workmanship is superb. Thank you very much for assembling my paddle and delivering it very fast. I highly appreciate your business.
I very much appreciate the Customer Service there at your establishment. The shipping was swift and the product is excellent. I am a satisfied customer and will continue shopping with your establishment.
I just wanted to let you know I finally made it back to Germany from Iraq and the first thing I did was check my mailbox. I was glad to get my uber paddle but did not expect the extra balls, paddle cleaner and an apology note. I'd like to thank Paddle Palace for the support and supreme commitment to the customer. It's time to go play ping-pong with the Germans!
Thanks for the prompt response. This is my second order with Paddle Palace in less than 3 months. I have been very impressed with the great customer service I have received so far. I am recommending Paddle Palace to my family and friends. Keep up the good work.
I just received those two blades last night. Thanks very much for your help. Kevin loves the touch feeling with the new blade. Your company was the best service company I have ever deal with.
Thanks again and wish you have a good day.
Just wanted to thank you for taking the time to fulfill my request for a light-weighted blade. The one you sent me was only 74 grams - perfect. Thank you very much. Your service is top notch.
Hacienda Heights, CA
I know you're busy and I don't mean to fill your inbox but I just wanted to say that you guys are the best. Your service has always been great. Fast, simple, informative. Thank you for your effort.
Just wanted to let you know I am really happy with the product I ordered and the professional and quick and no hassle service I experienced. You guys are great. Keep up the good work!!!
Hello, I just wanted to thank you for your excellent service. This was my first time ordering from Paddle Palace and I just received my new paddle today from UPS. The service was fast and I'm very pleased with my order. The assembly was perfect and exceptional. I will definitely be doing business with PaddlePalace.com again and also telling my friends about you as well. Thanks Again!
Just to say thank you very much. Excellent service. Super fast shipping. Thanks again and Happy Holidays!
This is the third or fourth order that I have made through your company in the last few years. You have an excellent website that is very simple to navigate and make purchases. Your selection is awesome and the prices are reasonable. Thank you for making quality table tennis products available to serious players like myself.
Garden Grove, CA